We know that it is the people looking after you that truly make your holiday a very special experience. The positive feedback we receive shows us that our staff are the key reason people return to Ski Basics year after year.
We are so fortunate and proud to have such a brilliant team; they are carefully selected, from huge numbers of applicants, for their warm nature, enthusiasm, maturity, experience and professionalism. They are completely committed to you. Our staff understand that your chalet is your own private domain and therefore will be as hands-on or discrete as you so desire.
Our team are also extremely passionate about skiing here in Meribel. They will be very happy to give you insider info; from where to find the best powder to recommending the best quiet little cabins for lunch.
The staff are here for you; they are Your Team, working to make your holiday extra special, they include:
We have several experienced managers in resort whose job is to ensure every guest staying with Ski Basics receives exceptional service. They will be in touch with you prior to your arrival to answer any questions and make sure everything is ready for you in the chalet for when you arrive. Our managers oversee all chalet operations and make sure everything runs with military precision. They will organise everything for you, from the purchase and delivery of your ski passes, hiring of ski equipment to organising massages, recommending instructors for private ski lessons and booking restaurants.
Our managers know our chalets inside out, and they will be there to welcome you from the moment you arrive. They are also available at any time to answer all of your questions on Meribel, Ski Basics, and everything in between to ensure that you will have a fantastic holiday with us.
Our highly-trained, professional, friendly chalet hosts will warmly welcome you to your new mountain home. From helping with your luggage, showing you around to making you a cup of tea and keeping your chalet bright and sparkling clean, you can rest assured knowing you won’t have to lift a finger for the week.
Our chalet hosts will provide you with delicious home-cooked meals, keep the wine flowing in the evenings and make you feel at home from day one. From special birthday parties, snowman building with the kids and recommending the best live music in town, they’ll help with anything and everything they can. Our staff's attitude of "nothing is too much trouble" will ensure that everyone has a holiday to remember.
Our team of trained, experienced drivers are here for you from the very start of your holiday. Whether it’s a lift to the ski hire shop to get you kitted out or an all important first day at ski school, they’ll have you covered.
We know that even the shortest walk can be a struggle in ski boots (especially when you end up carrying the kids’ skis too!) so our team of happy, friendly drivers are available both mornings and evenings everyday of your holiday. After you’ve finished your delicious breakfast and you are ready to hit the slopes, your driver will be waiting at your chalet to collect you and help with all your skis, poles and boards. They’ll make sure you get to ski school on time and to also get those all-important first lifts. Our drivers are friendly and caring and are often full of good stories they’ll share with you on the way to the lifts!
At the end of a long day on the mountain our drivers will be waiting to collect you from 4pm to take you straight back to the chalet so you can rest those legs with a hot drink by the fire. Fancy continuing your adrenaline-filled day on the slopes and sampling the infamous Alpine Aprés ski? No problem. Our drivers are around until 7pm everyday so you can hop in and we’ll take you straight back to your chalet door in time for dinner.
Don’t just take our word for it. Our guests are always really happy to share their experiences and comments about their team. Check out some of our guest feedback, here.
For more details on what your holiday includes and how the staff look after you, please see ‘Your Stay’.
Thank you, thank you, thank you for an amazing week. Chloe and Rowan absolutely made our stay...they are a real credit to your company. They daily went above and beyond our expectations and were always happy and pleasant to be around. We've never experienced such high standards of hospitality before but also felt that this came naturally to them and that they took pride and pleasure in their work. Hopefully we'll be lucky enough to stay with them again next year!Bryony Lund – February 13, 2016
Both Laura and Tim were absolutely excellent - the level of service we received was outstanding, easily the best we have experienced on any chalet holidays to date.Marie Burgin – February 20, 2016