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Our COVID-19 Promise

Travel with confidence - Our 100% guarantee

We have amended our Terms and Conditions to offer our clients maximum flexibility for the coming season and reassurance that in the unfortunate event that your holiday cannot go ahead, your money will be safe. Our new 'Covid Promise' offers a quick and easy refund of your balance payment and protects your deposit, should circumstances change.

Until the 15th September 2020 we are taking reduced deposits of £500 to secure your preferred chalet. This deposit can be fully refunded for any reason until the 15th September. After the 15th September 2020, your full deposit of £150 per person is due. The balance of your holiday is then due 10 weeks prior to your holiday.

We understand that our clients are looking for total flexibility and transparency, which is why should your holiday be cancelled for any of the reasons stated below, your deposit payment automatically converts to a voucher for future holidays with Ski Basics and your balance is fully refunded:

a) If the FCO (Foreign & Commonwealth Office) advise against travel (including non-essential travel) to your destination;

b) If you are required to quarantine upon arrival to your destination due to the laws and regulations of the relevant Government in that country;

c) If the chalet you have booked with us has been forced to close due the laws and regulations of the relevant Government in that country, as well as any other local or public authority;

d) If the destination you are travelling to has closed its borders or is otherwise denying entry to visitors.

Please note: the above Covid-19 related reasons must be in place at the time that your booking is due to take place and it must affect the travel arrangements you have booked with us or your transport to the destination.

Our Covid Promise

Our ‘Covid Promise’ is applicable to all bookings made for the season ahead. Including those made prior to March 2020, who have already paid their deposit in full.

Please find a full copy of our updated Terms and Conditions and ‘Covid Promise’ here.

We hope that our amended Terms and Conditions will provide you with complete peace of mind and most importantly, allow you to concentrate on looking forward to your stay with us here in Meribel. We very much look forward to welcoming you!

Should you have any questions on our Terms and Conditions and 'Covid Promise', please do not hesitate to contact us.

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